Submit a return request:
Click the profile icon in the store's navigation or go to: https://account.decalvenue.com
1. Log in to your account.
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Exceptions / non-returnable items
- Digital products are not returnable
- Partial returns for stickers are not accepted. (i.e. decal sets that include multiple decals)
- Unfortunately, we cannot accept returns on sale items or gift cards.
- No refunds or replacements will be issued for decals that have been applied to a surface or have been removed from their backing.
- Items that are partially applied or damaged during the application process cannot be returned.