Shipping & Returns

Thank you for shopping at Decal Venue. We are happy to have you as a customer.

SHIPPING POLICY

Once you complete your purchase at Decal Venue, your order will be processed, packaged and shipped via standard shipping within 2-4 business days of cleared payment (Monday-Friday). You will receive an email confirmation once your order is ready and has been shipped.

Please make sure you order well ahead of time if you are purchasing as a gift. It is best to order at least 2 weeks prior to your event to allow enough time for your order to reach you. During busy seasons, such as Christmas, packages may take longer to ship.

We only ship within the USA at this time.

Free Shipping over $25

  • FREE STANDARD SHIPPING on all orders over $25
    or
  • Flat Rate of $4.95 for orders under $25
Expedited Shipping Requests:
If an order needs to be rushed or received by a specific date, please Contact Us before placing your order to set up a rush fee and expedited shipping. Your message should include the following:
  1. Date you need items delivered by
  2. Items you will be ordering including sizes, colors and quantities
  3. Your zip code for an expedited shipping quote

*Please note: If we do not discuss a rush request prior to placing an order, your order will be processed under our normal shipping policy and is not guaranteed to arrive by a certain date.

RETURN POLICY

We want our customers to be so happy with our products that they tell their friends about us.

Our customers can expect a good transaction with our 100% Satisfaction Guarantee.

Products that are defective, damaged or just weren't quite what you expected can be returned. Even personalized items under $25 that did not meet your expectations can be returned for a full refund. Most businesses do not allow customers to return personalized items, however, we believe you should be fully satisfied no matter what the reason for your return. Simply return your product, unused, for a full refund. No tricks or hidden steps here- everything is easy and upfront. Mail it back to us and we will refund your money or replace your item, your choice.

At Decal Venue, you have 30 days to decide if the product is perfect or not. Yes- thirty days to return your items if you are dissatisfied for any reason. If the color didn't match your theme or the design was a disastrous idea- we will fix it or refund it for you.

Order your personalized items with confidence. If anything goes wrong, we will correct the problem, without creating any problems or hassles for you!

Return Requirements for Personalized Items:

  • Returns must be postmarked within 30 days from purchase date.
  • Personalized items equal to or below $25 can be returned for a full refund.
  • Personalized items over $25 can be returned for 50% refund.
  • All items must be received in unused/unapplied condition.
  • Partial returns are not accepted. (i.e. decal sets that include multiple decals)
  • No refunds or replacements will be issued for decals that have been applied to a surface or have been removed from their backing.

Return Requirements for Non-Personalized Items:

  • Returns must be postmarked within 30 days from purchase date.
  • All items must be received in unused/unapplied and new condition.
  • Partial returns are not accepted. (i.e. decal sets that include multiple decals)
  • No refunds or replacements will be issued for decals that have been applied to a surface or have been removed from their backing.
  • Items that are partially applied or damaged during the application process cannot be returned.

Please Contact Us so we may provide you with return instructions.

All Refunds will be credited to your original method of payment within 7 days of receipt of the returned Product.

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